Our FAQs & Help Info You might find the answers you need here!

All purchasers of downloads must adhere to the license terms usually included as a PDF file with the downloaded audio files. Some downloads will require the completion of a written license (see below for more info), if there are no license terms included then the written license applies by default. AMG introduced the first clear, concise written license agreement for all our new releases since 1999. This still applies to physical products but it is not really appropriate for a direct download site. Therefore we are applying the same license agreement to all downloads from the site where a written license would normally apply without the need for the purchaser to complete the written license as we will have your details when you place the order along with the time you ordered. These details therefore tie you to that product under the terms of the license. Additionally, because we will have your details upon purchase, we are able to waive the need for credits or supply of products if samples are used so basically if you have bought the samples here you are able to use them in your music (under the license terms) from that time onwards, although courtesy credits are always welcomed and good manners anyway really. ;-) Full details of the license terms are available using the links below, remember the terms still apply although the actual communication of your details and any usage is now waived as this info is automatically collected by purchasing direct. The products we released prior to introducing the written license will have their own license terms and vary slightly from case to case. Fundamentally though they all boil down to you being able to use the samples in your music (except production/library music) once you have purchased the library in question. So effectively you should consider that the written license applies to all products although this isn not technically the case. You can download our licence agreement and our FAQs in English, Japanese, Italian and French if you wish to read it before buying any of our newer releases to which it applies. The links to download these are on our POLICY PAGE.

Yes! We have our pages with demos for just about every library. At least a demo track or a selection of demos you can hear, in many cases there is also a download of a few so you can try them out for yourself. Please be aware though you can't use these unless you buy the library! You can find links to these pages at the top of each category in the shop. We are going to add links to each product page at some point hopefully too!

When there is an update we will post it on the system and you will be able to download it using the link from your original order. We will send you notifications here but we would also suggest you join our mailing list or follow our social media too!

Please use the Order Lookup page to get your orders re-sent to you. Some links might expire but if so request a refresh and we can do this for you.

Downloads are only as fast as the weakest link in the 'chain'. We use Amazon S3 to deliver our downloads which uses cloud technology and offer the best available deliver option by making a version of every download available locally wherever you are. It still has to reach you through a few links and of course your own internet connection. Cable broadband is better than DSL and other alternatives better or worse than these. ISPs often sell hi speed services based on burst speeds rather than sustained rates and large downloads like these often show up these hidden flaws with their services - this is particularly true of DSL. You get a real-time progress report in most browsers showing speed and progress so far. We've downloaded every product offered to check they worked for us - a huge task! We found Safari to work OK, but Firefox was a bit better, so if you have a choice maybe use Firefox.

Safari is OK, Firefox was more reliable in our tests and we didn't use any PC browsers when testing the site. Be aware that many ISPs 'con' customers with burst speed specifications rather than sustained ones. You may discover this when downloading files of hundreds of megs or more in size. Be patient though. Do not stop and start downloads because they slow. If they stop in Firefox at least though you can pause and then restart them without any problem. This give them the nudge they sometimes need. Downloads are limited as described in your purchase mail, avoid letting them expire. If you hit any problems though simply contact us - we'll sort things out one way or another.

Aside from visiting us regularly the best idea is to join our mailing list. We'll only mail you around once a month on average - 10-15 times a year max - and never pass on your details to any third party. We also have a KVR forum where you can ask questions too.

No they are demo only - provided just for you to hear a few of the samples from each library. Not ideal, but better than nothing.

If you had a glitch when you first tried and now cannot access or your download, or get any other error message, please contact us. Do not panic, we will get your samples to you one way or another. If you have the worst ever dial up connection we will even send you a disc if really necessary. Just get in touch and we will figure something out asap.

You can pay using your credit card (all major ones are accepted) via PayPal, transactions are handled securely with various checks made. If you ever hit any problems (usually non-US customers) then please feel free to contact us and we'll try and sort something out manually.

When you place a credit/debit card order your bank often authorizes the transaction and sets aside the funds even though the transaction may then be declined by our card processors. So if you try to order on, say, two occasions but do not successfully complete the transaction it may look as if you have been charged twice. Once your transaction has been successful you will receive an e-mail with download links (where applicable) within minutes, usually seconds of the transaction being completed. If you get no mails you did not pay despite what it may look like on your bank account. Banks typically automatically released the funds they have set aside in about 24 hours so you do not have to do anything. However the practice does often cause a lot of confusion. If in any doubt please check with your bank. In many cases you will find this is the scenario that has played out. Of course if we find there has ever been any payment actually made and no links provided we will sort it out asap!

It could be for a number of reasons but let's assume you have actually paid (see other questions about when you are sure you've paid but actually have not) using PayPal maybe. You can have made your payment but not be given your download links until your order has been manually checked. This is because there are a number of security filters applied that pause orders that the system thinks may be fraudulent. One of the most common issues is an unconfirmed PayPal address, so it's always worth taking the time to have that done to make sure on-line transactions run smoothly. If you do get paused it just means a human has to make the call and either wave you through or contact you for more details. If this happens you apologies but hopefully it won't cause a very long delay, although this will depend on when the transaction takes place.

You should get a mail confirming your order with download links straight after you order. If you don't see one check your spam filter. Of course how long the download actually takes to complete varies mainly depending upon it's size but also your internet connection. Files all use Amazon's S3 state-of-the-art cloud delivery system so you should get the best performance that is technically possible within existing limitations of the internet as a whole.

Maybe. Contact us with details of your library. We'll check it out and discuss terms if we like what we hear. We can set things up so you're mailed as sales are made in real-time, etc.

Visit the dedicated sites for the products you're interested in if you need more info. Samples-Now.com is primarily a shop although we've tried to included more than enough info on most titles you may want more on virtual instruments in particular. Links to our dedicated sites are available in the sidebars on most pages of the site.

Not for Kick-Ass Brass! aside from the audio demos and you are best advised to visit www.amg-software.com for these. Beat Producer XXXL too but there is no demo aside from those for all the featured libraries which you can check out here.

Yes. The previous version of the site had the files hosted in the US which made downloads more reliable. We have now switched over to using Amazon cloud technologies which means that coverage is now globally pretty much as equal as it can ever be.

We don't give refunds under any circumstances because of the nature of our products. However we will equally do whatever is necessary to make 100% certain you get the product you ordered one way or another. If we are unable to complete the download for any reason we will send you a physical version of any product to make sure you get what you ordered.

See the dedicated AMG-Software.com site and your PDF manual for full details including help videos of specific products. We are working on updating, improving and automating our authorisation system in the near future. We now use Pace iLok authorisations so you can have total control of authorisations.

You should get an e-mail with a download link almost instantly after you finalise your order. If you do not get one please check your spam filter as this is often the issue.

Please contact us through the site and we will respond within 24 hours if at all possible. You may have arrived at the site from somewhere else but please refer all order or support queries to us.